Refund and return policy

At Hike-Footwear, we are committed to ensuring our customers are 100% satisfied with their purchases. If you are not satisfied with your order for any reason, we are here to help. Please review the return process and policies outlined below.

Common Return Reasons and Solutions

1. Arrived Late
   -If your order arrives later than the promised delivery time (21 days), you are eligible for a refund of £6 as compensation.

2. Defective/Manufacturing Defects/Quality Issues
   -If the product is defective or has quality issues, we will send you a replacement pair free of charge.

3. Doesn't Fit Me (Wrong Size/Color Ordered)
   -You may return or exchange the product, but you are responsible for the return shipping fee.

4. Changed Opinion (Item No Longer Desired)
   -You may return or exchange the product, but you are responsible for the return shipping fee.

5. Wrong Item Received (Wrong/Missing Item from the Package)
   -You may return the incorrect item, and we will cover the return shipping fee, or we will send you a replacement pair free of charge.

6. Parcel Damaged on Arrival
   -If your package arrives damaged, we will send you a replacement pair free of charge.

7. Incorrect Shipping Information Provided
   -Please double-check your shipping information when placing orders. If you need to update your shipping details, contact us immediately to assist with corrections.

8. Other (Please Specify in Additional Notes)
   -Please contact us directly, and we will work with you to resolve the issue.

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How to Return Your Order

If you need to return all or part of your order, please follow the steps below:

1. Contact Us: Email us at info@hike-footwear.co.uk within 30 days of receiving your order to request a return. Please include your order number and the reason for the return.

2. Approval & Return Address: Our customer service team will confirm if your return is accepted and provide you with the correct return address. (Please Note: Return will be canceled after 14 days from the time accepted if no response.)

3. Prepare Your Return: Securely pack the product(s) in the original packaging, including all accessories and items that came with it.

4. Ship the Return: Send the package to the return address provided and share the tracking number with our customer service team.

5. Refund Process: Once we receive and inspect your returned item(s), we will process your refund within 5 days using the original payment method.

Non-Returnable Items

Products that meet the following criteria cannot be returned:

1. Pre-ordered products.
2. Items that have been used or are not in their original condition.

Products Damaged on Arrival

If your product was damaged during transit, please:

1. Take clear photos of the damaged item on a flat surface where the defect and label are visible.
2. Email the photos and a description of the issue to info@hike-footwear.co.uk within 5 days of receiving your order.

We will send a replacement product free of charge. If a second defect occurs, we will issue a full refund.

Additional Information

• Contact Us: If you have any questions or need further assistance, please reach out to us via email at info@hike-footwear.co.uk. Our team is available seven days a week and will respond as quickly as possible.
• Return Process: All returns must be approved by our customer service before shipping. Unauthorized returns will not be accepted.

Thank you for choosing Hike-Footwear. We appreciate your business and are here to ensure your satisfaction with our products.